Refund policy

Return & Refund Policy

Last updated: 09/20/2026

Thank you for shopping at BoboSnaps, operated by BoboSnaps (Hong Kong). Please read our return‑refund terms carefully before placing your order.

Return Eligibility Window

Return requests must be submitted within 30 calendar days upon receipt of your order. Requests received after this period will not be accepted.

Return Authorization & Shipping

Return shipping fees shall be borne by the customer for returns caused by personal reasons, except for manufacturing defects, shipping‑damaged items, or incorrectly shipped orders.
You must contact customer support to obtain an official return authorization address before sending back any goods. We reserve the right to refuse delivery of packages returned without prior authorization.
Once return authorization is issued, you must ship your returned item within 14 days. Returns not shipped within this 14‑day window will be deemed forfeited and no refund will be processed.

Condition of Returned Goods

Only unopened items with original packaging and all tags intact are eligible for personal‑reason returns. No restocking fee will be applied for eligible unopened returns.
Silicone‑based hygiene products cannot be returned for non‑defective reasons once packaging has been opened. Returns will be denied regardless of whether the product has been used.

Non‑returnable Items

Opened items (except confirmed manufacturing defects)
Gift cards
Final‑sale clearance items

Damaged / Defective / Incorrectly‑shipped Items

If you receive defective, damaged, or wrong items:

Please contact our support within 7 days after delivery, and provide your order number together with clear photos of the issue.
Upon verification, we offer free replacement or full refund. Original shipping cost and return shipping cost will be covered by us.

Personal‑Reason Returns

Only unopened items qualify for personal‑reason returns. Customer is responsible for return shipping costs. Original shipping fees paid at checkout are non‑refundable. Full product payment will be refunded after we receive and inspect the returned merchandise. No restocking fee applies.

Refund Processing

Approved refunds will be processed within 5‑10 business days after our warehouse receives and inspects your return. Actual refund arrival time depends on your bank’s processing schedule and may be delayed during holidays.