Refund policy

Return & Refund Policy

Last updated: 09/20/2026

Thank you for shopping at BoboSnaps. Please read our return‑refund terms carefully before placing your order.

Return Eligibility Window

You may submit a return request within 30 calendar days after delivery date. Requests submitted after this window will not be accepted.

Return Authorization & Shipping

Except for manufacturing defects, shipping‑damaged items, or wrong‑item shipments, return shipping fees shall be borne by the customer.
You must contact our customer support to obtain an authorized return address before sending back any goods. Unauthorized returns sent without prior approval may not be accepted.

Condition of Returned Goods

Only unopened items with original packaging and all tags intact are eligible for return. No restocking fee will apply for unopened eligible returns.
Any opened items cannot be returned for non‑defect reasons. Oral‑contact silicone accessories (chew tips, toothbrush heads) are hygiene‑related goods. Once packaging is opened, regardless of whether the product has been used, returns will not be accepted for non‑defect reasons.

Non‑returnable Items

Opened items of any kind (except confirmed manufacturing defects)
Gift cards
Final‑sale clearance products

Damaged / Manufacturing Defective / Wrong‑sent Items

If you receive defective, broken or wrong items:

Please contact our support within 7 days upon receipt, provide order number and clear photos of defects or shipping damage.
We offer free replacement or full refund for confirmed manufacturing defects, shipping damage or wrong‑sent orders. We will cover related return shipping cost.

Customer‑initiated Non‑defect Return

Only unopened items qualify for return. The customer is responsible for all return shipping costs. Full refund to the original payment method will be issued once we receive and inspect the returned merchandise. No restocking fee will be charged for eligible unopened returns.

Refund Processing

After we receive and inspect returned goods, approved refunds will be processed within 5‑10 business days to your original payment method. Please allow extra processing time from your bank or card issuer.